Refund policy

ALMEO — Return & Refund Policy

Last updated: 09.12.26

Our 30-Day Quality Guarantee

We stand behind every ALMEO kit. If something arrives damaged, defective, or not as described, we'll make it right within 30 days of delivery — a refund or a replacement, whichever you prefer.

How it works

If your kit arrives with a problem, email us at support@almeokids.com within 30 days of delivery with:

  • Your order number
  • A short description of the issue
  • A clear photo or video showing the problem

We review every request personally. Once approved, we'll issue a refund to your original payment method or send a replacement — you do not need to ship anything back to us. This keeps things fast and simple for you.

Please note: for the claim to be processed, a photo or video is required. This helps us understand what happened and continually improve our kits.

What's covered

  • Items damaged in shipping
  • Manufacturing defects (a microscope that doesn't power on, missing components, printing errors)
  • Wrong item received

What's not covered

  • Change of mind. Because each kit is shipped directly to you and personalized in the process, we're unable to offer refunds for a simple change of mind once an order has shipped. Please make sure the kit is right for you before ordering — our product page has everything you need to know, and our support team is happy to answer questions first.
  • Accidental damage after use — drops, water damage, or wear from normal (enthusiastic!) kid use are not covered under this guarantee. The microscope itself carries its own manufacturer warranty against defects.
  • Kits returned to us without prior approval from our support team.

Order issues before shipping

If you need to change or cancel an order, contact us at support@almeokids.com as soon as possible. We can typically make changes only before the order has been handed to our fulfillment partner — once it ships, we follow the guarantee process above.

Shipping times

Orders ship from our fulfillment partner and typically arrive within 7–14 business days to the continental US. You'll receive a tracking number by email as soon as your order ships.

The Codex — a note on submissions

When you submit a photo to the Codex (our online creature gallery), you confirm that you are a parent or legal guardian submitting on behalf of your child, and that you have the right to share the image submitted (a photo of the notebook page only — never a photo of a child). By submitting, you grant ALMEO a non-exclusive right to publish the creature's name, your child's first name, and age on almeokids.com/codex. You may request removal at any time by emailing support@almeokids.com.

Questions?

We're a small team and we read every email ourselves. Reach us at support@almeokids.com — we'll get back to you within 1–2 business days.

ALMEO — Terms of Sale (summary for footer / legal page)

Seller: HMV Group Ltd (Company No. 17154645), a company registered in England and Wales, registered office at Office 18491, 182-184 High Street North, London, England, E6 2JA — operating almeokids.com Governing law: These terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence. Currency & pricing: All prices are listed in USD and include no hidden fees. Shipping is free and tracked for all US orders. Age of use: ALMEO kits are designed for children ages 6–10 (usable through age 12). Adult supervision is recommended for young children, particularly around small parts and the included cards. Payment: Processed securely via Shopify Payments. We do not store your card details.